Frequently Asked Questions

  • We offer two assessment options: a lower-cost summary version and a more detailed evaluation. For specific information on fees, please see the services page. Simply scroll down to the assessment you’re interested in, and you’ll be able to see the related fee options.

  • Please visit the contact page to submit your enquiry. Emma will respond to discuss suitability and potential assessment dates. Please note that she is available for assessments exclusively on Thursdays or Fridays.

  • A 50% deposit is required at the time of booking for assessments. The remaining balance will be due on the day of your initial appointment with Emma.

    Payments are processed via either direct deposit or BPay. Emma will provide you with all the necessary details when you book your appointment.

  • Due to the preparation and organisation required for assessments, filling cancellations on short notice can be quite challenging.

    We recognise that unexpected circumstances can arise. Therefore, if you need to cancel or reschedule an appointment, we kindly request that you inform us via email at least seven days prior to your scheduled appointment. This allows the opportunity to offer the time slot to another client. With less than seven days notice, your deposit may be forfeited.

  • At this time, Willoway Psychology is exclusively focused on assessment services. Emma has limited availability for therapy through Infinity Psychology & Assessments, either online or in-person in Melbourne’s south-eastern suburbs.

    Following your assessment, Emma would be happy to provide you with the names of reputable colleagues who are neurodiversity-affirming, either in your local area or via telehealth options.

  • Unfortunately, no promises can be made regarding NDIS eligibility, as these decisions are determined solely by the NDIS.

    The report you receive can serve as valuable evidence for a diagnosis, but it may not be sufficient on its own. In most cases, you will need supplementary reports and documentation from other health professionals to support your NDIS application.

    For any queries or concerns, we recommend that you contact the NDIS directly or get in touch with your local NDIS office.

  • Willoway Psychology utilises the MIGDAS-2 and DIVA-5 as primary assessment instruments for Autism and ADHD identification. In addition to these tools, a range of screening and assessment questionnaires are administered, which include the CAT-Q, ASRS, DASS-21, and WHODAS, among others.